Privacy Policy

Who we are

peMate (Power Equipment Mate) is software that power equipment shops use to track equipment servicing and manage equipment hire. This policy explains how personal information is handled when you visit www.pemate.app or when a shop that uses peMate records your details.

Shops and their customers

If you are a customer of a shop that uses peMate, that shop decides what it collects from you and why, and is responsible for it. peMate stores and processes that information on the shop's behalf and only to provide the service. For questions about your information, or to ask for access or correction, contact the shop first. You can also contact us and we will pass your request on or help directly.

What we collect

• Staff accounts: name, email address and password (stored only in hashed form), role, and the shop you belong to.
• Servicing: a customer's name, phone and email where the shop records them, details of their equipment, and the kilometre or hour readings and notes sent when a customer scans a QR code.
• Equipment hire: customer name, phone, address and email; driver licence number, state and expiry; a photo of the licence; signatures; and the signed hire agreement.
• Contact form: the name, email address, shop name, phone number and message you send us. The form uses a spam-check service (Cloudflare Turnstile), which may receive your IP address and browser details.
• Website visits: standard technical information such as IP address and browser type, held in server logs. We do not use advertising or tracking cookies on this site.

How we use it

To run peMate for the shop: calculating service due dates, showing records to the shop's staff, producing and emailing hire agreements, sending staff invitations and password resets, keeping the service secure, and responding to enquiries. We do not sell personal information and we do not use it for advertising.

Who we share it with

We use a small number of providers to operate the service. These providers may store or process information outside Australia. We take reasonable steps to make sure they handle it appropriately. Information is otherwise disclosed only to the shop it belongs to, or where the law requires it. Contact us if you need further information.

Security

Data is encrypted in transit, access is limited to signed-in staff of the relevant shop, and licence photos and signatures are kept in private storage. No system is completely secure, but we take reasonable steps to protect information from misuse, loss and unauthorised access.

How long we keep it

We keep information for as long as the shop uses peMate and needs the records, then for a reasonable period afterwards unless the shop asks us to delete it sooner. Information that is no longer needed is deleted or de-identified.

Your rights

Under the Australian Privacy Principles you can ask to access or correct the personal information held about you. Contact us at the address below. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact

Questions about privacy can be sent to hello@pemate.app.